Contact Us

We’re Here to Help

Have a question about your order, delivery, return, refund, or one of our products? Our customer support team is available to assist you.

We aim to provide clear, reliable support throughout your shopping experience with AMERMACY.

Customer Support

Email: support@amermacy.com
Phone: +852 6445 1982
Response time: Within 1–2 business days
Support hours: Monday–Friday, 9:00 AM–5:00 PM

For order-related inquiries, please include your full name, order number, and the email address used at checkout so we can assist you efficiently.

Order & Delivery Inquiries

If you have questions about the status of your order, shipping, or delivery, contact our support team and provide your order number.

You can also review our Shipping & Delivery Policy for information about processing times, estimated delivery periods, and shipping arrangements.

Returns, Refunds & Cancellations

For return, refund, or cancellation requests, please contact us as soon as possible.

Requests are handled in accordance with our Returns, Refunds & Cancellations Policy, including applicable eligibility requirements and timeframes.

Product Questions

Need help understanding a product before placing an order? Contact us with the product name and your question, and our team will provide the available product information.

We aim to ensure product descriptions, pricing, and information shown on our website are clear and accurate.