Privacy policy

Last updated: September 3, 2026

AMERMACY respects your privacy and is committed to handling personal information in a clear, responsible, and secure manner.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, how long we retain it, and the choices available to you.

AMERMACY is operated by PROSPERIX GROUP LIMITED.

Business and Contact Details

Business name: AMERMACY
Operated by: PROSPERIX GROUP LIMITED
Business Registration Number: 80868161-000-07-26-3

Registered Address:
Unit 2904-05, 29/F, Universal Trade Centre
3 Arbuthnot Road
Central, Hong Kong

Email: support@amermacy.com
Phone: +852 6445 1982

Information We Collect

Depending on how you use our website, we may collect information such as:

Your name
Email address
Telephone number
Billing address
Shipping address
Order and transaction details
Product selections and purchase history
Customer service communications
Account information, where customer accounts are available
Device and browser information
IP address
Website usage information
Cookie and analytics information
Marketing preferences and communication choices

We collect information that is reasonably necessary to operate our store, process orders, provide customer support, improve our website, prevent fraud, and meet applicable legal or operational requirements.

How We Use Personal Information

We may use personal information to:

Process and confirm orders
Arrange payment processing
Prepare, fulfill, and ship orders
Provide order tracking and delivery updates
Respond to customer service inquiries
Process returns, refunds, and cancellations
Detect and prevent fraud or unauthorized transactions
Maintain and improve our website and services
Analyze website performance and customer usage
Send service-related communications
Send marketing communications where permitted
Comply with legal, accounting, regulatory, or dispute-resolution requirements

Shopify and Website Hosting

Our online store is hosted on Shopify.

Shopify provides the ecommerce platform that enables AMERMACY to display products, manage orders, and operate the online store.

Information submitted through the website may be processed through Shopify's systems as necessary to operate the storefront and complete transactions.

Shopify may process personal information in accordance with its own privacy and security practices.

Payment Processing

Payments are processed by authorized third-party payment service providers available during checkout.

Payment providers may collect and process information necessary to authorize and complete a transaction, including payment-card or account information.

AMERMACY does not require customers to send full payment-card details directly to us by email or customer service message.

Payment information is handled according to the security and privacy practices of the applicable payment provider and Shopify.

Order Processing, Fulfillment and Shipping

We share information necessary to prepare and deliver your order with authorized fulfillment, warehouse, shipping, logistics, and tracking providers.

This may include:

Your name
Shipping address
Telephone number
Email address
Order number
Product information

AMERMACY works with international fulfillment partners.

Depending on product availability and fulfillment requirements, orders may be processed or dispatched from fulfillment facilities in China.

Information required for order fulfillment may therefore be processed outside your country of residence.

Other Service Providers

We may use trusted service providers to support the operation of our business, including:

Website hosting and ecommerce services
Payment processing
Fulfillment and shipping
Order tracking
Customer support
Email delivery
Analytics and performance monitoring
Fraud prevention and security
Marketing services where applicable

These providers receive only the information reasonably necessary for the services they perform and may process information under their own privacy and security obligations.

Cookies and Analytics

AMERMACY may use cookies and similar technologies to:

Operate the website
Remember customer preferences
Maintain website security
Understand how visitors use the site
Measure website performance
Improve website functionality
Support analytics and, where applicable, marketing activities

Cookies are small data files stored on your device or browser.

Your browser may allow you to block, restrict, or delete cookies. Some website functions may not operate correctly if essential cookies are disabled.

Marketing Communications

Where permitted by applicable law, we may send marketing emails or other promotional communications to customers who have chosen to receive them or where another lawful basis applies.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting:

support@amermacy.com

Unsubscribing from marketing communications does not prevent us from sending necessary service messages about:

Your order
Delivery
Tracking
Refunds
Returns
Account activity
Customer support requests

When We May Share Information

We do not sell personal information to advertisers.

We may share personal information where reasonably necessary with:

Shopify
Payment service providers
Fulfillment and warehouse partners
Shipping and logistics providers
Tracking providers
Customer support providers
Analytics and technical service providers
Professional advisers where necessary
Government, regulatory, law-enforcement, or legal authorities where required by law

We may also disclose relevant information where reasonably necessary to:

Investigate fraud
Resolve payment disputes
Enforce our Terms and Conditions
Protect our legal rights
Respond to lawful requests

International Processing and Transfers

AMERMACY is operated by PROSPERIX GROUP LIMITED in Hong Kong and works with service providers in multiple countries.

As a result, personal information may be processed, stored, or transferred outside the country where you live, including in:

Hong Kong
China
Other locations used by our ecommerce, payment, fulfillment, shipping, or technology providers

Where required by applicable law, we take reasonable steps to use appropriate safeguards for international processing and transfers.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retention for:

Order fulfillment
Customer support
Accounting and tax records
Fraud prevention
Payment disputes
Returns and refunds
Legal or regulatory requirements

Retention periods may vary depending on the type of information and the reason it is being held.

When information is no longer reasonably required, it may be deleted, anonymized, or securely retained where continued storage is required by law.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect account credentials and personal information.

Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion where legally available
Object to or restrict certain processing where legally available
Withdraw consent where processing is based on consent
Opt out of marketing communications
Request information about how your data is used or shared

To make a privacy request, contact:

support@amermacy.com

We may need to verify your identity before completing certain requests.

Some requests may be limited where we are required to retain information for legal, accounting, fraud-prevention, or transaction-related purposes.

Customer Communications

If you contact us by email, contact form, or another customer support channel, we may retain the communication and related information so we can:

Respond to your inquiry
Resolve order or delivery issues
Maintain appropriate business records
Handle disputes or service requests

Children's Privacy

AMERMACY is intended for customers who are legally capable of making purchases in their place of residence.

We do not knowingly collect personal information from children for the purpose of allowing them to make purchases without appropriate authorization.

Third-Party Links

The website may contain links to third-party services used for operational or informational purposes.

AMERMACY is not responsible for the privacy practices of independent third-party websites.

We recommend reviewing the privacy information provided by any third party before submitting personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

Our website
Service providers
Business operations
Applicable requirements

The latest version will be published on this page with the updated date shown above.

Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact: