Terms And Conditions

These Terms of Service govern your use of the AMERMACY website and any purchases made through it.

AMERMACY is operated by:

PROSPERIX GROUP LIMITED
Business Registration Number: 80868161-000-07-26-3

Registered Address:
Unit 2904-05, 29/F, Universal Trade Centre
3 Arbuthnot Road
Central, Hong Kong

Email: support@amermacy.com
Phone: +852 6445 1982

Throughout these Terms, “AMERMACY”, “we”, “us” and “our” refer to PROSPERIX GROUP LIMITED.

By accessing our website, creating an account, placing an order or otherwise using our services, you agree to these Terms and the policies referenced within them.

Our online store is hosted by Shopify, which provides the ecommerce platform used to display and sell our products.

1. Eligibility and Website Use

You must be legally capable of entering into a binding agreement in your place of residence to place an order through our website.

You may not use the website or our products for any unlawful or unauthorized purpose.

You must not:

Violate applicable laws or regulations
Attempt to interfere with the operation or security of the website
Introduce viruses, malware or other harmful code
Attempt to gain unauthorized access to our systems
Use the website to conduct fraudulent activity
Misuse another person's personal information

We may restrict or terminate access to the website where there is reasonable evidence of misuse, fraud or a breach of these Terms.

2. Product Information

We aim to provide clear and accurate information about the products offered through AMERMACY.

Product pages may include:

Product name and description
Product images
Package quantity
Price
Ingredients or specifications, where applicable
Directions for use, where applicable
Shipping and delivery information

Product images are intended to represent the product as accurately as reasonably possible. Minor differences in packaging, color or presentation may occur because of manufacturing updates, display settings or product revisions.

Product descriptions are provided for general product information and should be read together with any instructions, warnings or information supplied with the product.

Nothing on this website is intended to replace professional medical advice where such advice may be appropriate.

3. Product Availability

Products are subject to availability.

We may:

Limit quantities available for purchase
Temporarily remove unavailable products
Discontinue products
Restrict sales to certain locations where necessary

If a product becomes unavailable after an order has been placed, we will contact you and provide an appropriate option, which may include cancellation and refund of the affected item.

4. Pricing

All prices displayed on AMERMACY are shown in the currency indicated on the website.

For the U.S. market, prices are generally displayed in U.S. dollars (USD).

The total amount payable will be shown before you complete checkout.

Where applicable, checkout may also display:

Shipping charges
Discounts
Taxes
Other charges applicable to the order

We may change product prices or promotional offers from time to time.

Changes will not affect an order that has already been accepted unless there has been an obvious pricing error.

If we identify a material pricing error before dispatch, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order for a refund.

5. Orders

Submitting an order does not necessarily mean that the order has been accepted.

After placing an order, you should receive an order confirmation containing details of your purchase.

We may refuse or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment cannot be authorized
Incorrect pricing or product information was displayed
The order appears fraudulent
The delivery location is unsupported
The order violates applicable laws or these Terms

If we cancel an order after payment has been received, we will refund the relevant amount using the original payment method where reasonably possible.

6. Customer Information

You must provide complete and accurate information when placing an order.

This may include:

Name
Email address
Telephone number
Billing information
Shipping address

You are responsible for reviewing your order and shipping details before completing checkout.

If you identify an error after submitting your order, contact us as soon as possible at:

support@amermacy.com

We will try to assist, but changes cannot be guaranteed after an order has entered fulfillment or been dispatched.

7. Payment

Payments are processed through authorized third-party payment service providers.

Available payment methods will be displayed during checkout.

Payment information is handled according to the security and privacy practices of the applicable payment provider and Shopify.

AMERMACY does not require customers to complete purchases through an unrelated external website.

We may carry out reasonable checks intended to prevent fraud or unauthorized transactions.

8. Shipping and Delivery

Orders are processed and delivered according to our Shipping & Delivery Policy.

AMERMACY works with fulfillment and logistics providers to prepare and deliver customer orders.

Where applicable, orders may be dispatched from international fulfillment locations, including fulfillment partners in China.

The registered location of PROSPERIX GROUP LIMITED is Hong Kong, which is separate from the location from which a particular order may be fulfilled.

For U.S. orders, the estimated delivery period is generally:

5–12 business days after dispatch

This estimate does not include order-processing time.

Delivery times are estimates and may be affected by:

Carrier delays
Customs processing
Public holidays
Severe weather
Incorrect shipping information
Other circumstances outside our reasonable control

Please refer to our Shipping & Delivery Policy for complete information.

9. Returns, Refunds and Cancellations

Returns, refunds and cancellations are governed by our Returns, Refunds & Cancellations Policy.

Customers should review that policy before placing an order.

Nothing in these Terms or our Returns Policy excludes or limits any consumer right or remedy that cannot legally be excluded under applicable law.

Where goods are faulty, damaged, incorrectly supplied or otherwise covered by mandatory consumer protections, we will address the matter in accordance with applicable law.

10. Order Cancellations

If you wish to cancel an order, contact:

support@amermacy.com

as soon as possible.

Cancellation cannot be guaranteed once an order has entered fulfillment, been packed, assigned for dispatch or handed to a carrier.

A cancellation is confirmed only when AMERMACY provides written confirmation.

11. Promotions and Discounts

From time to time, AMERMACY may offer:

Promotional pricing
Bundle discounts
Discount codes
Limited-time offers

Promotional conditions will be displayed with the applicable offer.

Unless otherwise stated:

Promotions cannot be exchanged for cash
Promotional offers may have eligibility requirements
Promotions may be modified or withdrawn before an order is placed
Discounts cannot necessarily be combined

Any discount shown at checkout will form part of the final order price.

12. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to PROSPERIX GROUP LIMITED.

This includes, where applicable:

Text
Graphics
Branding
Product-page designs
Website layouts
Logos
Images
Software and website content

You may use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, sell or commercially exploit our website content without prior written permission, except where permitted by law.

13. Reviews, Feedback and Submissions

If AMERMACY allows customers to submit product reviews, feedback or other content, you must ensure that your submission:

Reflects your genuine experience
Is accurate to the best of your knowledge
Does not contain unlawful, abusive or defamatory material
Does not infringe another person's intellectual property or privacy rights
Does not contain malware, spam or misleading information

We may moderate or remove submissions that breach these requirements.

AMERMACY will only present customer ratings, testimonials or reviews as genuine customer feedback where appropriate.

14. Third-Party Services

We use third-party service providers to operate certain parts of our business, which may include:

Shopify
Payment processors
Fulfillment providers
Shipping carriers
Tracking services
Analytics providers
Customer-support tools

Use of these services may be subject to their own technical and privacy requirements.

Links to third-party resources may occasionally be provided for informational or operational purposes.

Purchases from AMERMACY are completed through the AMERMACY storefront and its authorized checkout infrastructure and are not intended to redirect customers to unrelated external merchants.

15. Personal Information

Our collection and handling of personal information is described in our Privacy Policy.

The Privacy Policy explains matters including:

Information we collect
How we use personal information
Order processing
Payment processing
Shopify
Fulfillment and shipping providers
Analytics and cookies
Marketing communications
International processing
Data retention
Customer privacy rights

Please review our Privacy Policy before using the website.

16. Website Accuracy and Errors

We aim to maintain accurate product descriptions, prices, availability information and delivery details.

Occasionally, the website may contain an error or outdated information.

Where we identify an error, we may correct or update the information.

If an error materially affects an order you have already placed, we will contact you where appropriate and provide a reasonable solution.

Nothing in this section limits any rights available to you under applicable consumer law.

17. Prohibited Uses

You may not use the website:

For unlawful or fraudulent purposes
To violate applicable laws or regulations
To infringe intellectual property rights
To submit false or misleading information
To transmit malicious software
To collect personal information without authorization
To spam, phish, scrape or interfere with the website
To bypass website security
To impersonate another person
To interfere with another customer's use of the website

We may suspend or restrict access where these Terms are violated.

18. Website Availability

We aim to keep the website accessible and functioning properly but cannot guarantee uninterrupted availability at all times.

The website may occasionally be unavailable because of:

Maintenance
Technical issues
Service-provider interruptions
Security requirements
Events outside our reasonable control

We may update, modify or discontinue website features where reasonably necessary.

19. Liability

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, PROSPERIX GROUP LIMITED will not be responsible for indirect or consequential losses that were not reasonably foreseeable and that arise solely from circumstances outside our reasonable control.

Nothing in these Terms limits your rights in relation to goods that are faulty, incorrectly supplied or otherwise protected by mandatory consumer law.

20. Indemnification

Where permitted by law, you agree to be responsible for losses reasonably arising from your unlawful use of the website, fraudulent activity, infringement of third-party rights or material breach of these Terms.

This section does not limit any mandatory consumer rights.

21. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

22. Termination

These Terms remain effective while you use the website.

You may stop using the website at any time.

We may suspend or terminate access where reasonably necessary because of:

Fraud
Illegal activity
Security concerns
Material breach of these Terms

Rights and obligations that arose before termination will continue where appropriate.

23. Entire Agreement

These Terms, together with the policies referenced on the website, constitute the agreement governing your use of AMERMACY.

Relevant policies include:

Privacy Policy
Shipping & Delivery Policy
Returns, Refunds & Cancellations Policy

If any provision conflicts with a mandatory legal right that cannot be excluded, the mandatory legal right will prevail.

24. Governing Law

These Terms and any separate agreements through which PROSPERIX GROUP LIMITED provides its services are governed by and interpreted in accordance with the laws of Hong Kong Special Administrative Region.

Nothing in this provision removes any mandatory consumer rights that may apply to customers in their country, state or region.