Returns, Refunds & Cancellations Policy

Last updated: September 3, 2026

At AMERMACY, we aim to provide clear, fair, and transparent information about returns, refunds, replacements, and cancellations.

AMERMACY is operated by PROSPERIX GROUP LIMITED.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under applicable consumer law, including any mandatory federal or state consumer protections that may apply to customers in the United States.

Change-of-Mind Returns

Because many AMERMACY products are health, wellness, beauty, skincare, supplement, or personal-care products, we generally do not accept change-of-mind returns once an order has been dispatched where accepting the return would create hygiene, safety, or product-integrity concerns.

This may include situations where a customer:

No longer wants or needs the product
Ordered the incorrect item or quantity
Found the product at a different price elsewhere
Refuses or fails to accept delivery without a product fault
Has opened, used, altered, or damaged the product or packaging

Please review the product description, ingredients, directions, quantity, price, and order details carefully before completing your purchase.

This change-of-mind restriction does not affect any rights you may have where a product is faulty, damaged, incorrectly supplied, materially misdescribed, or otherwise covered by mandatory consumer protections.

Faulty, Damaged, Incorrect or Misdescribed Products

Please contact us if your order:

Arrives damaged
Contains an incorrect item
Has a manufacturing defect
Is unsafe or unsuitable for its ordinary intended purpose
Is materially different from the product description
Is missing an item shown on your order confirmation

Contact support@amermacy.com as soon as reasonably possible after discovering the issue.

To help us assess the matter efficiently, please provide:

Your full name
Your order number
A clear description of the issue
Clear photographs or video of the product, packaging, and shipping label where relevant
Any batch number or expiration information shown on the product, where applicable

We may ask you to retain the product and packaging while the case is reviewed.

After reviewing the information, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a replacement, refund, or another suitable resolution.

Contacting us promptly can help us investigate shipping damage more effectively, but any requested reporting timeframe does not limit rights that cannot legally be excluded.

Consumer Rights

Customers may have rights under applicable federal, state, or local consumer-protection laws.

Where a product is defective, damaged, materially misdescribed, incorrectly supplied, or otherwise covered by mandatory consumer protections, AMERMACY will provide an appropriate remedy in accordance with applicable law.

Consumer protections generally do not apply to issues caused solely because a customer:

Changes their mind
Misuses the product
Damages the product after delivery
Ignores provided instructions or warnings
Was informed of a specific defect before purchasing

Returns Authorization

Please do not return a product without first contacting our customer support team.

Where a return is required, we will provide the relevant return instructions and, where applicable, the authorized return address.

The return address may differ from the registered business address of PROSPERIX GROUP LIMITED because AMERMACY works with international fulfillment partners.

Products sent to an unauthorized address may not be received or identifiable and may delay resolution of your request.

Where a product is confirmed to be faulty, damaged, incorrect, or otherwise covered by applicable consumer protections, AMERMACY will cover reasonable return shipping costs where required by law.

Refused and Unclaimed Deliveries

Refusing a delivery or failing to collect a package does not automatically constitute an approved cancellation or authorized return.

Carriers may return, hold, abandon, or dispose of unclaimed or refused packages according to their own procedures. Additional shipping, storage, or return charges may also apply.

Where a refused or unclaimed package is successfully returned to an authorized facility in identifiable condition, we will assess the order after it has been received and processed.

Where permitted by law, a refund arising solely from a change-of-mind refusal may exclude reasonable costs such as:

Original shipping costs
Return shipping charges
Carrier fees
Customs duties or import charges
Other reasonable costs directly caused by the refusal

No deduction will be made where prohibited by law or where the return results from a fault, incorrect delivery, or another issue covered by mandatory consumer protections.

Incorrect or Incomplete Shipping Address

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please contact us immediately if you notice an address error. We will try to assist, but we cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to a carrier.

If an order is returned because the supplied address was incorrect, incomplete, or inaccessible, additional shipping charges may apply before the order can be sent again.

This does not affect your rights where AMERMACY or one of its service providers caused the addressing or delivery error.

Order Cancellations

Cancellation requests should be submitted to support@amermacy.com as soon as possible after placing an order.

An order can only be canceled if fulfillment has not progressed to a stage where the shipment can no longer reasonably be stopped.

Once an order has been processed, packed, assigned for dispatch, or transferred to a carrier, we may be unable to stop the shipment.

Submitting a cancellation request does not confirm that the order has been canceled. A cancellation is confirmed only when you receive written confirmation from AMERMACY.

Lost or Undelivered Orders

Contact us if tracking shows no meaningful update for an unusual period or if the order has not arrived within the estimated delivery timeframe.

We may need to open an investigation with the carrier or fulfillment provider before providing a resolution.

Customers may be asked to confirm their shipping address and cooperate with reasonable carrier inquiries.

Where an order is confirmed as lost in transit, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.

Refund Processing

Approved refunds are issued to the original payment method where reasonably possible.

After a refund has been processed by AMERMACY, the time required for the amount to appear depends on the payment provider, bank, or card issuer.

Shipping costs may be non-refundable in an approved change-of-mind situation where permitted by law and where the applicable terms were clearly disclosed before purchase.

Where a refund is required because of a faulty, damaged, incorrect, or materially misdescribed product, applicable shipping costs will be handled in accordance with applicable consumer law.

Payment Provider Inquiries and Disputes

We encourage customers to contact support@amermacy.com first so that we have an opportunity to investigate and resolve an order issue directly.

Using a payment provider does not remove or reduce any rights available under applicable law and may provide separate dispute rights under that provider's own terms.

AMERMACY will cooperate with legitimate payment-provider inquiries and may provide relevant order information, customer communications, fulfillment records, tracking information, and proof of delivery where appropriate and lawful.

Contact Us

Questions or requests relating to an order can be submitted to:

Business name: AMERMACY
Operated by: PROSPERIX GROUP LIMITED
Business Registration Number: 80868161-000-07-26-3
Email: support@amermacy.com
Phone: +852 6445 1982

Registered Address:
Unit 2904-05, 29/F, Universal Trade Centre
3 Arbuthnot Road
Central, Hong Kong

Please include your order number in all order-related correspondence.

We aim to respond within 1–2 business days. Response times may be longer during weekends, public holidays, or unusually busy periods.