Amermacy Returns, Refunds & Cancellations Policy
Last updated: 31 July 2026
At Amermacy, customer safety, product quality and fair customer service are important to us. This policy explains when returns, replacements and refunds may be available.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, including rights available under the American Consumer Law.
Change-of-Mind Returns
Due to the health, hygiene and safety nature of many products sold through Amermacy, we do not accept returns or exchanges for change of mind once an order has been dispatched.
This includes situations where a customer:
● No longer wants or needs the product
● Ordered the incorrect item or quantity
● Found the product at a different price elsewhere
● Refuses or fails to accept delivery
● Has opened, used or damaged the product or packaging
Please review the product description, ingredients, directions, quantity and order details carefully before completing your purchase.
Why Change-of-Mind Returns Are Restricted
Once a health, wellness, beauty, skincare or supplement product has left the authorised fulfilment facility, we may no longer be able to verify:
● How the product was stored or handled
● Whether the packaging was opened, damaged, altered or resealed
● Whether the product was exposed to unsuitable conditions
● Whether the product remains safe and suitable for another customer
For customer safety, returned health and personal-care products are not placed back into saleable inventory.
Faulty, Damaged or Incorrect Products
Please contact us if your order:
● Arrives damaged
● Contains an incorrect item
● Has a manufacturing defect
● Is unsafe or unsuitable for its ordinary intended purpose
● Is materially different from the product description
● Is missing an item shown on your order confirmation
Contact support@amermacy.com as soon as reasonably possible after discovering the issue.
To help us assess the matter efficiently, please provide:
● Your full name
● Your order number
● A description of the issue
● Clear photographs or video of the product, packaging and shipping label
● Any batch number or expiry information shown on the product
We may ask you to retain the product and packaging while the case is reviewed. Please do not discard the item unless we confirm that you may do so.
After reviewing the information, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a replacement, refund or another suitable resolution.
Contacting us within 48 hours of delivery can help us investigate shipping damage more effectively, but this requested timeframe does not limit any rights you may have under applicable consumer law.
American Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the American Consumer Law.
Where a product has a major failure, customers may be entitled to reject the product and choose a refund or replacement.
Where the issue is minor and can be remedied within a reasonable time, Amermacy may choose to provide an appropriate remedy as permitted by law.
Consumer guarantees do not generally apply where a customer:
● Simply changes their mind
● Misuses the product
● Damages the product after delivery
● Ignores provided instructions or warnings
● Was informed of a specific defect before purchasing
Returns Authorisation
Do not return a product without first contacting our customer support team.
Where a return is required, we will provide the relevant return instructions and, where applicable, the authorised return address.
Products sent to an unauthorised address may not be received or identifiable and could delay the resolution of your request.
Where the product is confirmed to be faulty, damaged, incorrect or otherwise covered by applicable consumer guarantees, Amermacy will cover reasonable return shipping costs where required by law.
Refused and Unclaimed Deliveries
Refusing a delivery or failing to collect a parcel is not treated as an approved cancellation or authorised return.
Carriers may return, hold, abandon or dispose of unclaimed or refused parcels in accordance with their own procedures. Additional shipping, storage or return charges may also apply.
Where a refused or unclaimed parcel is successfully returned to an authorised facility in identifiable and acceptable condition, we will assess the order after it has been received and processed.
Any refund available for a change-of-mind refusal may exclude:
● Original shipping costs
● Return shipping charges
● Carrier fees
● Customs duties or import charges
● Other reasonable costs incurred because of the refusal
No deduction will be made where prohibited by law or where the return results from a fault, incorrect delivery or another failure covered by applicable consumer guarantees.
Incorrect or Incomplete Delivery Address
Customers are responsible for entering a complete and accurate delivery address during checkout.
Please contact us immediately if you notice an address error. We will try to assist, but we cannot guarantee that an address can be changed after an order has entered fulfilment or been transferred to a carrier.
If an order is returned because the supplied address was incorrect, incomplete or inaccessible, additional shipping charges may apply before the order can be sent again.
This does not affect your rights where Amermacy or its delivery partners caused the addressing or delivery error.
Order Cancellations
Cancellation requests must be submitted to support@amermacy.com as soon as possible after placing the order.
An order can only be cancelled when it has not yet entered fulfilment.
Once an order has been processed, packed, assigned for dispatch or transferred to a carrier, we may be unable to stop the shipment. In that case, the order will be subject to the applicable sections of this policy.
Submitting a cancellation request does not confirm that the order has been cancelled. The cancellation is only confirmed when you receive written confirmation from Amermacy.
Lost or Undelivered Orders
Contact us if tracking shows no meaningful update for an unusual period or if the order has not arrived within the estimated delivery timeframe.
We may need to open an investigation with the carrier before providing a resolution. Customers may be asked to confirm their delivery address and cooperate with reasonable carrier enquiries.
Where an order is confirmed as lost in transit, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.
Refund Processing
Approved refunds are issued to the original payment method.
After a refund has been processed by Amermacy, the time required for the amount to appear depends on the payment provider, bank or card issuer.
Shipping costs are non-refundable for approved change-of-mind situations unless otherwise stated. Where a refund is required because of a faulty, damaged, incorrect or materially misdescribed product, applicable shipping costs will be handled in accordance with consumer law.
PayPal and Payment Disputes
We encourage customers to contact support@amermacy.com first so that we have an opportunity to investigate and resolve the issue directly.
Using PayPal or another payment provider does not remove or reduce any rights available under applicable law. It may also provide customers with separate dispute rights under the payment provider’s own terms.
Amermacy will cooperate with legitimate payment enquiries and may provide order information, customer communications, fulfilment records, tracking information and proof of delivery to the relevant payment provider.
Contact Us
Questions or requests relating to an order can be submitted to:
Email: support@amermacy.com
Business name: Amermacy
Please include your order number in all order-related correspondence.